返金ポリシー

Thank you for choosing CHIPHYLIGHTING. We aim for every product you purchase to be a perfect addition to your home. If you feel otherwise, we are here to help find the best solution for you.

Quick and Easy Returns

  • Contact Us for Easy Return Approval: Before returning any item, simply reach out to our customer support team at sales@chiphylighting.com for quick approval.
  • 30-Day Return Window: If your product arrives damaged or defective, we prioritize resolving it swiftly—either by replacement or refund. We facilitate the process by providing a return label at no extra cost to you.

Fair and Transparent Return Costs

  • Cost-Efficient Returns: For returns not related to product quality, we ask that you return items in their original condition. While return shipping costs are your responsibility, we ensure there are no hidden fees or restocking charges.
  • Clear Deductions on Refunds: Any processing fees deducted are minimal and clearly calculated as follows:
    • United States: Actual payment amount x 2.6% + $0.30
    • Other Countries and Regions: Actual payment amount x 3.6% + $0.30
    • Our team will always inform you of any fees upfront during the refund process.

Extended Exchange Period

  • Exchanges Over Refunds Post-30 Days: Post-30 days from delivery, we gladly offer exchanges to ensure you have the product that meets your needs.

No Restocking Fees

  • Zero Restocking Fees: We want to make returns as straightforward and cost-effective as possible. You will not be charged any restocking fees.

Effortless Refund Process

  1. Initiate Your Return: Contact us with your order ID and the reason for the return.
  2. Receive Your RMA: We'll quickly send you a Return Merchandise Authorization number and details on where to send your return.
  3. Ship It Back: Include the RMA number clearly on your package.
  4. Get Your Refund: Refunds are processed back to your original payment method. Most banks process refunds within 3-5 business days.

Commitment to Satisfaction

  • No Price Matching Needed: Our prices reflect the high quality and value of our products. We focus on delivering the best rather than matching prices during promotional peaks.

By placing an order, you acknowledge and agree to our straightforward return terms designed to ensure your satisfaction. Any return that does not meet these standards will be returned at the customer’s expense, ensuring fairness in our process.

Return Addresses

  • USA: Flykingwarehouse, 2021 Bennett Rd, Philadelphia PA 19116, USA